Educo is dedicated to helping instructors and students with online teaching and learning and offers different support options. The following resources and support options will help you get started with EducoSoft and ensure that your experience on EducoSoft is pleasant and rewarding.
First, you can read the User Guides for students, instructors, and campus coordinators. These guides contain step-by-step instructions for using different features of the Educo Learning System
While our support team is always here to help, you may find the answers you need even faster by visiting our FAQ section. It’s a great resource for common questions and solutions about EducoSoft.
Visit the FAQ page as your second option for support and save time by finding instant answers to many of your inquiries.
If the previous two steps do not help you to solve your problem, you can fill out a support request and send it to Educo support or send us an e-mail at educosoftsupport@educosoft.com
If the previous three steps do not help solve your problem, or, you need immediate help, you can call our customer support associate during business hours.
Business Hours: Monday through Friday: 9am - 9pm (EST)
Toll Free: 1-800-96 EDUCO (1-800-963-3826)
Wait for the prompt and follow the directions or you can enter:
117 or 125 for Technical Support - Technical support for students, instructors and campus coordinators
Staff is available to address your request or issues during business hours.
During non-business hours, you can send us a support request or leave us a message. On weekdays, you can expect a response within 12 business hours.
PC
Windows 11
Windows 10
Windows 7
Recommended : Windows 10Chrome 80 or newer
Firefox 65 or newer
Microsoft Edge
IE 11 or newer
Recommended: Latest Chrome
Recommended: Latest Firefox
Minimum recommended screen resolution: 1920 X 1080
PC
Linux
Firefox 45 or newer
Chrome 120.0 or newer
Minimum recommended screen resolution: 1920 X 1080
Mac
Macintosh OS X
Chrome 49 or newer
Firefox 45 or newer
Recommended: Latest Chrome
Recommended: Latest Firefox
Minimum recommended screen resolution: 1920 X 1080
Chromebook
ChromeOS
Chrome 120.0 or newer
Recommended: Latest Chrome
Minimum recommended screen resolution: 1920 X 1080
Tablet/Smart Phone
Android
Chrome 112 or newer
Firefox 5.0 and later
Recommended: Latest ChromeN/A
Tablet/Smart Phone
iOS
Chrome 120 or newer
Firefox 5.0 and later
Recommended: Latest ChromeN/A
If you have earlier versions of these browsers, you can download a newer version from the appropriate website:
Go to www.microsoft.com for Microsoft Edge
Go to www.firefox.com for Mozilla Firefox
Go to www.google.com/chrome for Google Chrome
EducoSoft requires an Internet connection with a minimum connection speed of 2 Mbps (Megabits per second) but high-speed connections (such as DSL, Broadband, or T1) are highly recommended
EducoSoft uses both cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. See your browser's Help for instructions on how to view or change these browser options.
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Reader. Click on the following link to download Adobe Reader: http://get.adobe.com/reader/